Reference

How We Handle Your Account Information

We collect and process the information you provide when creating an account, depositing via bKash, Nagad or Rocket, and navigating the lobby. This policy explains what we gather, why we need it, and how you can request changes or deletion.

Account dataWallet transaction logsDevice and session infoContact preferencesWithdrawal verification
1555 How We Handle Your Account Information
DATA PRACTICES

How We Protect and Manage Your Information

We encrypt your login credentials, wallet identifiers and transaction records using industry-standard protocols so your bKash, Nagad and Rocket payment data stays secure in transit and at rest. Session cookies expire after a set period of inactivity; device fingerprints help us detect unauthorized login attempts from new locations. You control your marketing preferences in account settings, and you can request a full export or deletion of your personal data at any time.

Encryption Standards We use SSL encryption for every page and API call so your account password, wallet PIN and transaction amounts are never transmitted in plain text across the network.
Cookie Management Essential cookies keep you logged in and remember your language preference; analytics cookies measure load times and lobby clicks to improve mobile performance for users across Bangladesh.
Data Retention We keep account records and transaction logs for the minimum period required by financial regulations, then anonymise or delete them; you can request early deletion subject to legal obligations.
Your Rights You have the right to access, correct or delete your personal data, opt out of marketing messages, and withdraw consent for non-essential cookies through your account-settings panel or by contacting support.
POLICY QUESTIONS

How to Reach Us About Your Data

If you have questions about this privacy policy, want to request a copy of your account data, or need to update your contact preferences, reach us through live chat, email or the account-settings panel. Our Bangladesh support team can walk you through data-access requests and explain what information we hold.

Team online

Live Chat

Open the chat icon in the bottom-right corner of any page to ask about data handling, cookie settings or how to request account-data deletion in real time.

Email Support

Send your privacy or data-access question to our support email address listed in the footer; we aim to reply within one business day with the information you need or next steps.

Account Settings

Log in and navigate to the account-settings page to review your contact preferences, linked wallet details and session history, or to submit a formal data-deletion request through the form provided.

Privacy Policy Questions Answered

We collect your mobile number, a password, your preferred wallet type—bKash, Nagad or Rocket—and basic device information like IP address and browser type to set up your account and process deposits.

We pass your wallet identifier to the payment processor only to complete each deposit or withdrawal; we do not sell or share your wallet information with advertisers or unrelated third parties.

We retain your account records and transaction logs for the period required by financial regulations in the jurisdictions we serve, then anonymise or delete them unless you request early deletion.

Yes. Log in to your account settings and submit a data-access request, or contact our support team via live chat or email; we will provide a full export within the timeframe required by law.

Navigate to account settings and select the data-deletion option, or email our support team with your request; we will process the deletion subject to any legal record-keeping obligations that apply.

We use essential cookies to keep you logged in and analytics cookies to measure page performance; you can disable non-essential cookies in your browser settings, though some lobby features may be limited.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.